Angel Watch™ Global Refund & Return Policy

1. Returns & Full Refund Eligibility

We want every family and distributor to have complete confidence when evaluating the Angel Watch™. If you decide that the watch does not meet your specific connectivity or safety requirements within the 14-day trial window, you are entitled to a refund of the product purchase price (excluding any expedited outbound shipping charges).

Return Conditions & Component Requirements

To ensure a seamless process and receive a complete refund, returned shipments must fulfill the following criteria:

• Complete Original Packaging: The return must include the original unit, official device box, charging cables, user manuals, SIM components, and any included accessories in restocking condition.
• RMA Initiation: All returns must be authorized through our support team prior to dispatch.
• Restocking Fee Notice: Incomplete returns missing essential components or original packaging are subject to a minimum 15% restocking fee. The Angel Watch Company reserves the right to evaluate incomplete returns based on component value.
• Timely Carrier Dispatch: Pre-paid return labels issued by our team must be scanned by the courier service within 14 days of issuance to remain valid.

2. 12-Month Hardware Warranty & Exchange Program

Every original Angel Watch™ smart wearable comes standard with a 12-month manufacturer hardware warranty from the original date of purchase. This warranty demonstrates our technical expertise and commitment to product quality for our global customers.

Warranty Coverage & Exclusions

If your Angel Watch™ exhibits hardware defects or operational issues covered under warranty within one year of purchase, our global team will provide a replacement unit. Please note that warranty coverage applies exclusively to manufacturing defects. Physical impact damage, intentional misuse, standard cosmetic wear and tear, or liquid damage beyond specified IP ratings are not covered under warranty exchange terms.

3. Processing & Refund Timelines

Once your returned parcel is received at our US or UK fulfillment centers, it will undergo inspection within 3 to 5 business days. Approved refunds are automatically credited back to your original payment method (Credit Card, Debit Card, or Authorized Financial Channel).

Depending on your financial institution's processing schedule, refunds typically reflect on your billing statement within several business days. If your refund is not visible after 30 days, we advise contacting your bank or card issuer before following up with our support desk.

4. US, UK & International Shipping Policy

Customers in North America & United Kingdom

For customers residing in the United States and the United Kingdom, eligible return shipments are provided with complimentary, pre-paid return shipping documentation. Please ensure return shipping labels are clearly printed and securely attached to padded protective envelopes (recommended dimensions not exceeding 12" x 14").

International & Overseas Buyers

Global buyers outside the US and UK are entitled to a 100% product refund on eligible returns. International return freight costs are managed by the customer. Warranty replacements will be dispatched back to international buyers with standard shipping at no extra charge.

5. Transit Insurance & Shipping Protection

We protect international orders against logistics disruptions through our logistics coverage terms:

• Insured Tracked Shipments: If a package in transit ceases tracking updates for more than 14 consecutive days (or 7 days for expedited shipments), our team will immediately issue a replacement unit or process a full order refund.
• Uninsured Standard Shipments: For standard non-insured deliveries where tracking ceases for 30 consecutive days, customers are eligible for a 50% order refund or a 50% discount towards a replacement order.
• Order Cancellations in Transit: Orders currently in transit cannot be cancelled or refunded prior to physical delivery or until the logistics carrier officially declares the shipment lost following a 30-day tracking pause.