Privacy Policy & Global Data Protection

1. Executive Summary & Scope of Compliance

The Angel Watch Company ("we", "our", or "us") is dedicated to providing cellular smartwatch technology designed specifically for children, teenagers, and vulnerable seniors. Because our devices process location tracking, voice communications, and health telemetry, maintaining privacy standards is central to our operation.

This Privacy Policy details how we collect, store, utilize, and protect personal and operational information when interacting with our e-commerce portal, mobile applications, cellular smartwatches, and B2B client services. We adhere strictly to international privacy frameworks, including the Children’s Online Privacy Protection Act (COPPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

2. Information We Collect

To provide cellular connectivity, GPS positioning, remote vitals tracking, and order fulfillment across our fulfillment centers in the United States and United Kingdom, we process several categories of information:

2.1 Device Telemetry & Location Data

Our 4G LTE smartwatches gather real-time telemetry required for critical safety functions. This includes GPS coordinates, Wi-Fi bssid positioning, LBS cell tower identifiers, battery diagnostics, and emergency SOS alerts. For senior-focused devices (Series R Assist), telemetry may also collect health parameters including heart rate, body temperature, blood pressure, and SpO2 levels strictly for access by authorized caregivers.

2.2 Commercial & Logistics Data (B2B & B2C)

When procurement agents, distributors, or individual consumers purchase products or inquire about bulk sourcing, we collect transactional records. This includes representative names, business registration credentials, shipping/billing destinations, corporate email addresses, telephone numbers, and payment verification tags. Credit card metadata is processed securely via PCI-DSS compliant financial infrastructure.

2.3 Mobile Application & Account Information

Parental control apps require account credentials (email addresses, contact list permissions, photo profiles, and custom safe-zone boundaries) to pair with smartwatches securely. All contact lists configured in the app strictly dictate authorized callers, automatically blocking unapproved incoming communication.

3. How We Use Collected Data

We process collected data to maintain service functionality, comply with statutory obligations, and serve commercial partners:

• Safety & Operational Delivery: Enabling live GPS location updates, secure video/voice call routing, fall-detection triggers, and geo-fence alerts.
• B2B Logistics & Order Fulfillment: Processing international supply chains, handling bulk freight documentation, managing warranties, and facilitating regional dispatches from US/UK warehouses.
• Customer Support & Technical Verification: Diagnosing SIM card activation errors, troubleshooting network band compatibility, and providing technical support across regional time zones.
• Regulatory & Fraud Prevention: Screening transaction integrity to protect against payment fraud, unauthorized device duplication, or network spoofing.

4. Protecting Children’s Data (COPPA & GDPR-K Safeguards)

Unlike standard mobile phones, Angel Watch™ devices deliberately ship without internet web browsers, social media integrations, app stores, or gaming ecosystems. This design eliminates third-party behavioral tracking, targeted advertising, and unapproved contact exposure.

Parents and legal guardians retain control over the child's profile inside the mobile application. Parental consent is mandatory prior to device registration, and guardians may modify or purge device history logs at any time.

5. Third-Party Service Partners & Cloud Infrastructure

To deliver worldwide connectivity and reliable app updates, we coordinate with trusted infrastructure providers governed by data processing agreements (DPAs):

• Telecommunication Networks: Partner cellular carriers (such as AT&T, T-Mobile, and EE) receive device IMEI and SIM card information necessary to provide voice, data, and SMS capabilities over GSM networks.
• Cloud Hosting & Server Storage: Encrypted data centers host telemetry and mobile app databases, maintaining ISO 27001 and SOC 2 Type II security certifications.
• Global Logistics Partners: Freight handlers, customs brokers, and courier services access relevant shipping manifests to ensure international parcel clearance.

6. International Data Transfers & Overseas Buyer Protections

For international buyers and enterprise clients located in Europe, Canada, Australia, and Asia, data collected in connection with our services may be processed in server locations across the United States and the United Kingdom. We implement Standard Contractual Clauses (SCCs) and robust encryption standards (AES-256 at rest, TLS 1.3 in transit) to guarantee that cross-border data movements remain legally protected under European and international law.

7. Retention & User Account Deletion Rights

We maintain data only as long as necessary to provide service functionality or satisfy statutory accounting and warranty requirements:

• Account Erasure: App users can purge their profile, location history, and linked smartwatch settings directly inside the mobile application by navigating to Me > Delete Account. This action permanently deletes associated server data.
• B2B Transactional Archives: Commercial invoices and customs clearances are retained according to statutory tax schedules before undergoing secure electronic destruction.

8. Updates & Contact Information

We periodically update this policy to reflect operational improvements, new hardware iterations, or international regulatory updates. Revisions will be published directly on this page with updated timestamps.

For inquiries concerning global compliance, B2B data processing agreements, or personal data requests, reach our compliance office via written correspondence or phone support between 08:00–20:00 (MST/GMT), Monday through Friday.